Shipping policy
Shipping Policy
Order Processing Time All orders are processed and shipped within 1-3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Please note that estimated delivery dates are based on standard processing and shipping times and do not account for delays due to high order volumes, customs inspections, or circumstances beyond our control.
Shipping Rates & Delivery Estimates
United States (Domestic Orders)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7-12 business days | $9.90 |
| Free Standard Shipping | 7-12 business days | FREE (orders over $100) |
United Kingdom, Canada & Australia
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | 10-18 business days | $13.90 |
| Free International Shipping | 10-18 business days | FREE (orders over $150) |
Europe
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | 10-20 business days | $15.90 |
| Free International Shipping | 10-20 business days | FREE (orders over $180) |
Rest of World
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | 15-25 business days | $17.90 |
Important Notes for International Customers
- All customs duties, import taxes, tariffs, and additional fees imposed by the destination country are the sole responsibility of the customer.
- International delivery times are estimates only and cannot be guaranteed.
- If you choose to refuse customs fees and the parcel is returned to us, a shipping and handling fee will be deducted from your refund.
Shipping Address Please ensure your shipping address is complete and accurate at checkout. SENLORE is not responsible for packages delivered to an incorrect address provided by the customer, or packages lost due to incomplete address information.
If a package is returned to us as "Return to Sender" due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the order.
Lost or Stolen Packages If your package is lost in transit, we will work with the carrier to investigate. Once confirmed, we will offer a full replacement or refund at our discretion. We are not responsible for packages stolen after being marked as delivered.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available.
Contact Us For any shipping concerns, please contact us at:
- Email: service@senlore.com
We will respond within 2 business days.