Return & Refund Policy

Return & Refund Policy

At SENLORE, we want every piece to resonate with you. If something doesn't feel quite right, we're here to help. Please review our return policy below.

Return Eligibility

You may request a return or exchange within 30 days of the delivery date, provided the item meets the following conditions:

  • The item is unworn, unused, and undamaged
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Earrings that have been worn (for health and hygiene purposes; unworn earrings in original packaging are eligible for return)
  • Custom or personalized items (engraved, made-to-order, or bespoke pieces)
  • Items marked as Final Sale or Clearance

Promotions & Gifts

  • Only one promo code may be applied per order.
  • If a return is requested and the order qualified for a promotional gift, the gift must also be returned or its value will be deducted from the refund amount.

Returns for Refund

To initiate a return for a refund:

  1. Contact us at hello@senlore.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions within 2 business days.
  3. Once approved, ship the item back using the return address provided.

Important:

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
  • Original shipping fees are non-refundable.
  • Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original form of payment.

Exchanges

We are happy to offer exchanges for eligible items:

  1. Contact us at hello@senlore.com to request an exchange.
  2. Return the original item following the return instructions above.
  3. Once received, we will ship the replacement item to you.

Please note:

  • Exchange availability is subject to stock. If the desired item is out of stock, we will notify you and offer alternatives.
  • Additional shipping fees may apply for exchanges.
  • Only one exchange is permitted per original order item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at hello@senlore.com with:

  • Your order number
  • A clear description of the damage or defect
  • Photos or a short video showing the issue

We will arrange a replacement or full refund at no additional cost to you. Return shipping for damaged or defective items will be covered by SENLORE.

Cancellations

Orders may be canceled within 24 hours of placement for a full refund, provided the order has not yet been processed or shipped. To cancel an order, please contact us immediately at hello@senlore.com.

Once an order has been shipped, it cannot be canceled. Please refer to our return policy for post-delivery returns.

International Returns

For international orders:

  • Returns must be requested within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the item is damaged or defective.
  • Original shipping fees and any customs/import duties are non-refundable.
  • Replacement items (for defects) will be shipped at no additional cost.

Contact Us

If you have any questions, please reach out to us:

  • Email: hello@senlore.com
  • Website: www.senlore.com

We will respond to your inquiry within 2 business days.

Thank you for shopping with SENLORE. We appreciate your trust and look forward to serving you.